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Department Services

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Virtually any facility or grounds related service can be obtained through the Facilities Services Department. Services directly related to the continuous operation of the overall facilities are provided without charge. Special services for which Facilities Services is not budgeted are provided through a charge to the requesting unit. For the most updated version of the complete service guide, click on the PDF button.

No Charge Services

  • Maintenance and repair of building structures and their installed heating, ventilating, air conditioning, electrical, fire protection, conveying, gas, plumbing, and sewer systems
  • Maintenance and repair of campus street lighting systems
  • Maintenance painting of interior and exterior surfaces when funds are available
  • Basic, scheduled custodial services, pest control, refuse collection/disposal, and recycling services
  • Maintenance and repair of basic classroom furniture and furnishings, such as window shades and Venetian blinds, seats, lecterns, chalkboards, and white boards
  • Utilities services to State general fund supported University facilities
  • Maintenance of walks, roads, drainage and care of lawns, gardens, trees, and shrubs
  • General architectural and engineering consultation when not in conjunction with special services listed below
  • Building Services snow removal at campus buildings during regular shifts
  • Football Games: Kick Off Cleanup and Tailgate Recycling
  • Setups at the International House and Baker Center
  • Classroom setups across campus
  • Service and maintain compressed air and vacuum systems used by campus laboratories
  • Provide service and repairs to laboratory environmental growth chambers and cold rooms
  • Provide service and repair to process chilled water loops serving laboratories areas of campus
  • Install, maintain, and repair all campus building environmental control systems for occupant comfort. Mechanical, pneumatic, and electronic systems are all covered by the control team
  • Maintain and service campus steam heat exchangers that supply hydronic heating water to campus buildings
  • Provide service and support to repair and maintain various laboratory equipment on request
  • Provide refrigerant removal services to discarded and surplused air conditioning and refrigeration equipment before being sent to re-cycling
  • Provide ventilation test, balance, and certification services to campus laboratory animal facilities to help them maintain yearly accreditation
  • Provide repair service for through the wall P-TAC A/C units in campus buildings
  • Provide service and repairs to chilled and heating water loops serving campus building
  • Furnish chemical water treatment support to chilled and heating water loops serving campus buildings
  • Provide technical assistance to design groups and contractors for capital projects and new building construction
  • Review submittals and drawings for new building construction or renovations
  • Estimating for projects and work orders
  • Service and repair of large and small hydronic and air cooled chillers and related equipment
  • Service and repair for small split system electric air conditioning, and gas fired equipment
  • Boiler maintenance, repair and replacement for individual building systems

The following programs and services are offered by Facilities Services personnel to the campus community at no charge. While customers cannot order these specific services, they are provided frequently to benefit the campus as a whole.

Communications & Information Services:

  • Sustainability Programs offered to students, faculty and staff
  • Management of campus Chemical Inventory
  • Management of the campus Event Solicitation System
  • Facilities Fundamentals Workshops open to all faculty and staff
  • Production and distribution of the Facilities DIY Series
  • Management and distribution of the campus Building Representative List and the Emergency Contact Building Representative List for UTPD

Design Services:

  • Capital Project Programming: Space Analysis (Existing/Desired), Produce Document, Preliminary Estimating, Scheduling
  • Campus Master Planning: Campus Master Plan Update, Annual Campus Landscape Master Plan Update, Utility Master Plan, Manage Outside Consultants for Other Planning Efforts
  • Conduct bi-monthly meetings with the City of Knoxville to proactively discuss projects
  • Liaise with various Colleges and Departments and advise on potential PP-28s
  • Select architects and CM/GCs
  • Design Review of Exterior Architectural Design
  • Landscape Architectural Design for Ground Maintenance
  • Small Project Landscape Design
  • Design & Installation of Annual Landscape Color
  • Landscape Estimation for Site Components to Support Construction Services
  • Mechanical Estimation to Support Construction Services
  • Manage Design, Procurement and Installation of Exterior Signage & Wayfinding
  • Grant Acquisition and Implementation: Landscape, Stormwater, Civil Engineering
  • Provide Nine Student Intern Positions for work/study
  • Code Feasibility Analysis for Campus Projects
  • Plans of Corrective Action for Existing Building Life Safety Issues with TSFMO
  • Monthly Preventive Fire Safety Inspection
  • Manage and Procure Quarterly Kitchen Inspections
  • Manage and Procure Monthly Fire Suppression Inspection
  • Manage & Procure FDC Connections and Knox Boxes with City Fire Department
  • Manage Monthly Mag Lock Inspections
  • Manage Monthly Fire Alarm Inspections
  • Accessibility Issues: Accessible Routes, Barrier Removal, Technical Assistance with ADA Complaints
  • This is performed from programming through construction close out
  • Do due-diligence on potential properties to be acquired; after acquisition, coordinate environmental site assessments and hazardous materials cleanups
  • Coordinate Design review (amongst clients, Building Operations groups, UT Communications, Utilities groups, Police, Parking & Transit, Stormwater, IT groups, etc.) at each phase (Program, Schematic, DD, and Construction Documents)
  • Conduct Bi-Weekly design and construction meetings with project team and stakeholders
  • Construction oversight, checking adherence to construction documents, schedule, and budget
  • Manage review of submittals by University’s Utilities, Building Ops, and Information Technology groups
  • Evaluate potential change orders for legitimacy and savings opportunities
  • Value Engineering; and construction coordination of any scope undertaken by UTFS instead of contractor
  • Illustrate options for client when paying Designer to do so would constitute additional services (especially critical in a fast-track scenario)
  • Coordinate the answering of RFIs directed at UT by architect
  • Interiors Review
  • Move Planning and Scheduling
  • Coordination with all user groups, including individuals who require specific items, to make sure their needs are met
  • Lead Executive Committee Meetings
  • Punch Lists
  • Create and manage all cartographic needs on campus
  • Create and maintain spatial data needs of many Departments throughout the University
  • Maintain Online Interactive Web Map APPS
  • Support Emergency Operations
  • Implement GIS tools for analysis and maintenance of spatial information
  • Creation and Management of Municipal Separate Storm Sewer System
  • Management Clean Water Act Program
  • Manage the National Pollutant Discharge Elimination System Permit
  • Create and Implement and Enforce Stormwater Policy
  • Inventory and tracking of Stormwater Best Management Practices
  • Illicit Discharge Detection and Elimination Program
  • Public Involvement/Participation Program
  • Construction Site Stormwater Runoff Control Program
  • Post Construction Stormwater Management Program
  • Public Education and Outreach Program.
  • Pollution Prevention and good housekeeping for Municipal Operations
  • Conduct monthly compliance inspections on active construction sites
  • Erosion and Sediment Control Plans Review
  • Review and approval of Stormwater Pollution Prevention Plans Coordinate Stormwater Controls into Project Programs & Documents
  • Coordinate Maintenance of installed Stormwater Control Measures
  • Conduct Semi-annual Inventory & Screenings 60 Stormwater outfalls
  • Periodic Stormwater program updates to TDEC
  • Manage the Enforcement Response Plan for Stormwater violations
  • Submit permit applications for the Steam Plant.
  • Create required Annual Stormwater Monitoring for the Steam Plant and submit to TDEC
  • Create Annual UTK NPDES report and submit to TDEC
  • Stormwater Public Meetings
  • Maintain TDEC Level I, II and professional certifications
  • Coordinate Stormwater Intersection projects with the City of Knoxville
  • Maintain UT Stormwater Best Management practice Manual
  • Maintain Stormwater Management with evolving regulations
  • Advise Campus Entities and Consultants on Stormwater Management
  • Conduct project close out and Notice of Termination paperwork
  • Draft permit applications for UT office of Real Property
  • Development of the UT Stormwater Master Plan/ Vision and Standards.
  • Conduct Analytical Stream Monitoring
  • Conduct Visual Steam Surveys
  • Submit Notice of intent and permit applications for NPDES Permit
  • Coordinate campus operations and requirements with TDEC.
  • Management of Paper and Digital Archiving of Building Plans
  • Creation of Small Scale Plans
  • Assistance with Space Audits
  • Printing/Management of Archives for Administration, Academics & Consultants
  • Annual Space Survey for Space Committee, Academics & Funding
  • Creation & Maintenance of Emergency Evacuation Plans
  • Creation & Maintenance of Campus Wide Directory Boards
  • Providing & Maintaining Campus Room Number Standards
  • Assign room numbers to blueprints for New/Renovated Construction drawings
  • Assist with space information as needed for Programming and Project Management
Design Service Employees are on/liaise the following committees:
  • Space Committee
  • Digital Signage Committee
  • Campus Planning Design Committee
  • Stormwater Committee
  • City of Knoxville Facilities Committee
  • Campus Beautification Committee
  • Emergency Operations
  • Facilities Fee Oversight
  • Campus on the Environment
  • Green Initiative Fee
  • Environmental Compliance Committee
  • Member of the Tennessee Stormwater Association
  • Assist with Office Layouts
  • Furniture Selection, Procurement and Placement
  • Interior Signage
  • Support Maintenance Painting with Color Selections
  • Creation and Maintenance of Interior Painting Palettes
  • Creation and Maintenance of Interior Signage Standards
  • Design graphics for new buildings and spaces on campus
  • Facilitation and creation of directories on campus

Special Services: (charge is made to the requesting unit)

  • Maintenance and repair of special classroom and laboratory equipment, special lighting or sound systems, office furniture, office furnishings, and other University property under the care of the requesting unit.
  • Installation of equipment, including white boards, as well as painting or decorating beyond the level provided under basic maintenance budgets
  • Services required to set up for special events (except registration and Commencement)
  • Renovation, alteration, or improvements to facilities, and estimating of the cost of special projects
  • Services of outside architects or engineers required for a special project or an estimate, and Design and project management services
  • Special custodial or refuse disposal services
  • Transfer and hauling services
  • Services to University auxiliaries, York Veterinary Teaching Hospital, or other University units not supported by the State general fund budget
  • Maintenance of parking lots and lights

How to Obtain Services:

For general maintenance services, service is obtained by utilizing the online Archibus or calling the Facilities Services One Call number at 946-7777. Requests for special services are made by means of the Special Projects Work Request Form (PP-28 Form). Both these items are explained in more detail in the Service Requests Section of the Facilities Services Web site. For additional questions contact the One Call Number for assistance.


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