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Archibus increases the service level to the UT Knoxville campus in a cost effective manner using state-of-the-art resources.

The new system gives Facilities Services customers easier access to general work order information, broader access to more detailed reports, and real-time updates on work orders in the department’s system.

In addition to creating a more transparent, user friendly experience, the Archibus system increases the department’s service level to campus in many ways:

• Improved responsiveness of Facilities Services through changes in procedures, quicker electronic approvals, and the availability of more information and services on the Web
• The use of smart devices by our team allows them to more quickly process work orders with more information right at their fingertips to assist our customers
• Easier reports allow us to track work order process and increase productivity

The use of smart devices in the field allows our team to more quickly process requested work with information right at their fingertips.

With the Archibus system, smart devices, such as tablets, are being issued to most Zone Maintenance employees. This allows them to receive and report on work assignments, request parts, and also request support. All of these tasks can be done from the field without the need to be tied to a desktop computer.