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Service Requests

Maintenance Requests

For Maintenance Requests please go to the Archibus website and sign in using your Net ID and password.

Maintenance Requests include repair and maintenance to building structures and their installed systems/utilities services, event setups, repairs to walks/roads, drainage issues, landscape care, elevator maintenance, custodial services, painting in common areas and general maintenance concerns.

The Facilities Services One Call Number is available to customers 24-7 at (865) 946-7777.

Please use the ARCHIBUS link above for all general service requests. The PP-28 form is reserved for renovations or work that goes beyond basic, general maintenance requests.

Construction Requests

For Construction Requests please click here to fill out the Project Requests (PP-28) form.

Please send the completed and signed copy of the PP-28 form to or fax it to 974-4213.

Construction Requests include new additions to existing structures including remodeling, new construction, new paint or carpeting in private offices and spaces to be paid for by the department requesting service.