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Service Requests

NEED HELP? ONE CALL AWAY, 24 HOURS A DAY 946-7777

Maintenance Requests

NOTICE: due to the implementation of DASH (see Friends of DASH) on July 1, 2024 Facilities Services will not be accepting Work Requests through Archibus after May 1, 2024. To request service between May 1, 2024 and June 14, 2024 you will need to call our “One Call” line at: (865) 946-7777. We will only be accepting mission-critical work in May and June. After July 1, 2024 all work requests will be entered in DASH (more to come in the next months to show you how to access the new customer portal and how to submit a work request from there).

Please submit Work Requests in the ARCHIBUS system.

Maintenance Requests include repair and maintenance to buildings and building systems, exterior areas, as well as event setups, custodial services, and general maintenance concerns.

Work requests may also be phoned in 24-7 to our One Call Number, which is:(865) 946-7777.

Construction Requests

NOTICE: due to the implementation of DASH (see Friends of DASH) on July 1, 2024 Facilities Services will not be accepting Project Requests through Archibus after April 1, 2024. To request a project between April 1, 2024 and June 14, 2024 you will need to email requests to UTFSProj@listserv.utk.edu. We will only be accepting mission-critical projects in April, May, and June. After July 1, 2024 all project requests will be entered into DASH (more to come in the next months to show you how to access the new customer portal and how to submit a project request from there).

To request a Cost Estimate for a Construction Project please click here to fill out the Estimate Request Form , then email the completed form to UTFSProj@listserv.utk.edu. Additionally, you may request an estimate through Archibus by submitting a Work Request in which you choose “PROJECTS” as the Type of Request and “!NEW INSTALLATION/RENOVATION: [ESTIMATE REQUIRED]” as the Request Detail.
To request a Construction Project for which you do not desire to receive a Cost Estimate, please submit a Work Request in the ARCHIBUS system and be sure to choose “PROJECTS” as the type of request on the Work Request form, then choose “!NEW INSTALLATION/RENOVATION: [NO ESTIMATE REQUIRED]” as the request detail. Your request will route to your financial approver. Once approved, it will then route to Facilities Services for processing.