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Service Requests


Maintenance Requests

COVID-19 Requests

Work requests focused on the prevention and spread of the COVID-19 virus (signage, Plexiglas shields, and barriers), please submit using ARCHIBUS. Please use the Request Type: COVID SAFETY REQUESTS.
Please submit Work Requests in the ARCHIBUS system.

Maintenance Requests include repair and maintenance to buildings and building systems, exterior areas, as well as event setups, custodial services, and general maintenance concerns.

Work requests may also be phoned in 24-7 to our One Call Number, which is:(865) 946-7777.

Construction Requests

To request a Cost Estimate for a Construction Project please click here to fill out the Estimate Request Form , then email the completed form to

To request a Construction Project for which you do not desire to receive a Cost Estimate, please submit a Work Request in the ARCHIBUS system and be sure to choose “PROJECTS” as the problem type on the Work Request form, then choose “CONSTRUCTION PROJECT(NO ESTIMATE REQUIRED)” as the request detail. Your request will route to your financial approver. Once approved, it will then route to Facilities Services for processing.