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IT Support & Maintenance

Shawn Benson

Archibus System Analyst

Phone: (423) 620-9913
Fax: (865) 974-7786



Jim McCarter

Sr. Computer Support Spec.

Phone: (865) 438-0708/span>
Fax: (865) 974-7786


Tim Baker

IT Technologist II

Phone: (865) 206-6954
Fax: (865) 974-7786


Garrett Jones

Student Assistant


This division consists of three sub-services: infrastructure, data management, and PC support. These services create the technological backbone for Facilities Services and keep workflow moving throughout the department.

IT support & Maintenance develops and maintains all in-house applications, responds to the hardware/software issues of the department, and coordinates with other departments and outside vendors on computer issues relating to Facilities Services.

In addition, IT Support & Maintenance maintains up-to-date data on campus facilities for use by the campus community.

Support & Maintenance

Data Management

  • New Archibus Data Management system launched January 2015
  • Web Portal Systems
    • Chemical Inventory
    • Event Solicitations
    • Housing Key Management
    • SCADA Interfacing

PC Support

  • Web site maintenance and management
    • Small-scale drawings
    • Page/portal design and maintenance
  • Departmental desktop, laptop, and peripheral support
  • Communications support for Motorola radios, tablets, and cell phones


  • Hardware maintenance
  • Departmental desktop, laptop, and peripheral support
  • Work for outside parties or other departments (CIE, Athletics, EHS, Dean of Students, etc.)

IT Managed Systems

Event/Solicitation System

   • A Web-based system that allows all campus organizations and departments to request space and equipment for special events or solicitations.
• Web Portal Systems
• Final approval of all events/solicitations are made by the Dean of Students Office. Click here to use the system.

Chemical Inventory System

   • A Web-based inventory system that allows all campus departments to inventory and catalog their hazardous chemicals.
• Also integrates MSDS information and provides reporting to Environmental Health and Safety. Click here to use the system.

Kronos Time Control

   • A networked time clock system (serving most department employees)
• A voice-response unit (allowing phone-in time card punching)
• Managerial software
• All supported and maintained by IT Services personnel

Other Services


   • Supervisory Control and Data Acquisition: IT Services manages several SCADA systems that monitor and control air conditioning controls and electrical systems located throughout buildings and other campus areas.

Campus Security System

   • A backup support system is maintained by IT Services throughout the campus (private and public) to provide security recordings as well as parent/student access to steaming video of campus life.
• Click here to view some public Web cameras on campus.