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IT Support & Maintenance


 Shawn T. Benson

 Archibus System Analyst

 Contact Information:

 Phone: (865) 235-1197


 Fax: (865) 974-7786


— Bachelor of Architecture from the University of Tennessee’s School of Architecture

— Associate of Applied Science in Computer Science (Computer Programming)

— Began position at UT in September 2019

— Prior Experience: Space Project Manager at the University of Virginia

— Director of Campus Planning at East Tennessee State University

— Facilities Management Department Supervisor at Tusculum University

About IT Support & Maintenance

This division consists of three sub-services: infrastructure, data management, and PC support. These services create the technological backbone for Facilities Services and keep workflow moving throughout the department.

IT support & Maintenance develops and maintains all in-house applications, responds to the hardware/software issues of the department, and coordinates with other departments and outside vendors on computer issues relating to Facilities Services.

In addition, IT Support & Maintenance maintains up-to-date data on campus facilities for use by the campus community.

Support and Maintenance

Data Management

  • Archibus Data Management System – data reporting, visualizations, dashboards, and interfaces with enterprise systems such as BIM (Revit), GIS (ESRI), and SAP (IRIS).

PC Support

  • Web site maintenance and management
    • To scale floor plans of all University buildings
    • Dashboard designs
  • Departmental desktops, laptops, peripherals, and computer equipment
  • Communications support for radios, tablets, and cell phones


  • Hardware maintenance
  • Departmental desktop, laptop, and peripheral support
  • Work for outside parties or other departments (OIT, UTPD,UT Radio Services)

IT Managed Systems

Kronos Time Control

  • A networked time clock system (serving most department employees)
  • A voice-response unit (allowing phone-in time card punching)
  • Managerial software
  • All supported and maintained by IT Services personnel

Other Services


  • Supervisory Control and Data Acquisition: IT Services manages several SCADA systems that monitor and control air conditioning controls and electrical systems located throughout buildings and other campus areas.

Campus Security System

  • A backup support system is maintained by IT Services throughout the campus (private and public) to provide security recordings as well as parent/student access to steaming video of campus life.